"It was a joy to work with France Home Finance on the acquisition of a French mortgage for our Paris apartment. Everyone at France Home Finance provided outstanding service. From the first day I met the team at Franc, I felt at ease and confident with everyone there. The things I liked most about their service were their accessibility, patience, thoroughness and willingness to take the extra steps to solve problems.
First, everyone at France Home Finance was always accessible to us. Whenever I sent them an e-mail with a question, they always replied the same day. And when I needed to come to their offices for a meeting or to drop something off, they were always accessible – even during lunch and after normal business hours.
Their patience was without bounds! I am not a "numbers" person, nor am I an expert in matters of finance or French mortgages. My dedicated Paris mortgage broker and her team explained every detail of every aspect of the process in a way that anyone can understand. I always left their office feeling secure and well-informed.
Their thoroughness was impressive. When they presented sample French mortgage scenarios, everything was carefully outlined and reviewed. During the mortgage application process, they skillfully guided us through the procedures. And when our French mortgage was approved, they meticulously went over every detail with us. I must also mention that they got us the type of mortgage we wanted with the terms we wanted. Not only do they dispense information well, but they also listen very well.
Lastly, I must comment on their willingness to take the extra steps needed. Every mortgage is different and every mortgage presents its own unique set of challenges. Our French mortgage raised some uncommon issues, but this never fazed the team at France Home Finance. When faced with an obstacle, they got on the phone and they were relentless until the problem was solved. In particular, we were faced with a miscommunication between the lending bank and the contractor who was hired to renovate our Paris apartment. The impasse threatened to cause costly and catastrophic delays to our project. Our French mortgage broker went into immediate action and used her considerable diplomatic skills to resolve this issue quickly. Even when we asked questions that were marginally related to the mortgage, the team at France Home Finance always sought out the answer to our problem. You will never hear the phrase, "that's not our job," from anyone at France Home Finance! In conclusion, I must say that working with France Home Finance has been a pleasant and reassuring experience. Their fee is worth every Euro, and we would use their services again without question."